Shipping & Delivery

Find information about shipping rates, delivery times, and receiving your order. For additional terms, please review our Shipping Policy.

Shipping Rates & Destinations

We offer free standard shipping on eligible orders of $75 or more within the 48 contiguous U.S. states and Washington, D.C. For orders under $75, standard shipping rates are as follows:

Delivery Times & Tracking

Estimated delivery dates are displayed on individual product pages. Orders are generally processed within 2 business days, although preparing and shipping merchandise may take additional time.

Delivery estimates are not guaranteed and may change due to carrier schedules, weather, and other circumstances. Once shipping is arranged, we'll send a shipping confirmation email. Tracking information is included when available, although some freight shipments may not have an online tracking link.

Shipping & Delivery Methods

Smaller items generally ship through parcel carriers such as FedEx or UPS Ground. Heavy or oversized items typically ship by freight, which requires a scheduled delivery appointment. Large orders with multiple pieces may also be consolidated into freight shipments for safer handling and coordinated delivery, even when the individual items normally ship by parcel. We may notify you by email if your delivery method changes.

Freight carriers will typically contact you by phone to schedule final delivery once the packages arrive at your local delivery terminal. Please monitor incoming calls, voicemail, and email, and respond promptly to appointment requests. Unsuccessful contact attempts or missed appointments may delay delivery and result in additional carrier charges.

Standard freight delivery is curbside only. We may request delivery closer to your building's entrance when possible, but this is at the carrier's discretion and cannot be guaranteed. Customers should arrange any assistance needed to move merchandise indoors. Unpacking, assembly, and packaging removal are not included unless otherwise specified.

Select products may offer white-glove or in-home delivery. Available services will be indicated in the product's delivery information.

Multiple Shipments & Missing Packages

Orders may arrive in multiple packages with separate tracking numbers, sometimes on different days. Before reporting a missing package, please check all tracking links in your shipping confirmation emails.

If all packages are marked delivered but something is missing, or if a shipment appears lost or unusually delayed, please contact us with your order number and tracking details.

Receiving Your Order

Please inspect your delivery for visible damage, especially before signing a freight delivery receipt. Note any damage on the receipt when possible, take photographs, and retain the merchandise and packaging. Report damage or defects within 14 days of delivery.

For replacement requests or missing components, visit our Returns & Replacements page.

Order Changes & Failed Deliveries

To change or cancel an order, please contact us within 24 hours of purchase. We'll make reasonable efforts to accommodate requests, but changes and cancellations cannot be guaranteed once shipment preparation has begun, even if tracking is not yet available.

Customers are responsible for providing accurate delivery information and being available for scheduled appointments. Refused shipments, missed appointments, or failed deliveries for reasons within the customer's control may result in actual shipping, redelivery, storage, and return transportation charges. Applicable costs may be deducted from a refund, including for orders that originally qualified for free shipping.

If your shipment arrives damaged or you experience another delivery issue, please contact our support team for assistance.