Returns & Replacements

Need to return a product or request a replacement part or unit? Follow the instructions below to get started. For return eligibility, exclusions, shipping costs, and refund details, please review our Refund Policy.

How to Request a Return

Return requests must be submitted within 14 days of delivery. Eligible merchandise must be in new, unused condition, with all original parts and accessories. Items must also be returned in their original packaging or packaging that provides equivalent protection.

1. Submit your request. Visit our Contact Us page, select "Request to return products," and provide your order number and reason for returning.
2. Receive return authorization. Our support team will review your request. If approved, we'll provide a Return Merchandise Authorization (RMA) number and the designated return warehouse address. Returns shipped without prior authorization may not be accepted.
3. Pack your return securely. Include all original parts and accessories. Use the original packaging or equally protective materials, following any additional instructions provided by our team. Clearly mark the RMA number on the outside of the package.
4. Ship your return. Arrange shipping to the designated warehouse according to your return authorization instructions. We recommend using a trackable shipping service.
5. Share your tracking information. Reply to your return authorization email with the tracking number so our team can monitor the shipment's arrival.

All returns are subject to warehouse inspection before a refund is approved. Merchandise that arrives used, damaged, incomplete, or improperly packaged may receive a reduced refund or be rejected. Customers are responsible for arranging and paying return shipping on standard returns.

How to Request a Replacement Part or Unit

If your order arrives damaged or defective, please submit your request within 14 days of delivery. Depending on the issue and product availability, we may arrange replacement parts, a replacement unit, or another appropriate resolution.

1. Document the issue. Take clear photos showing the damage or defect. If multiple pieces are affected, include at least one photo showing the issue with each affected piece. Photos should clearly identify the affected merchandise and the problem.
2. Submit your request. Visit our Contact Us page, select "Request replacement parts for damaged items," and provide your order number, a description of the issue, and your photos. Identify the specific parts or pieces requiring replacement whenever possible.
3. Retain the merchandise and packaging. Keep all affected items, parts, and original packaging until our support team provides further instructions. Do not discard, return, or dispose of merchandise without authorization.

Our support team will review the information provided and may request additional photos or details to verify the issue and identify the appropriate replacement. Resolution options are subject to the circumstances of the claim and product availability.

Missing Parts or Incorrect Items

If your order arrives with missing components or incorrect merchandise, please report the issue within 14 days of delivery.

Visit our Contact Us page and select "Questions about your order." Include your order number and identify the missing or incorrect items, including quantities where applicable. Photos of the merchandise, shipping labels, or packing slips may help us investigate and resolve the issue.