Shipping & Delivery

Shipping Rates & Destinations

We offer free standard shipping on eligible orders of $75 or more within the 48 contiguous U.S. states and Washington, D.C. For orders under $75, standard shipping rates are as follows:

Shipping charges are confirmed at checkout. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.

Delivery Estimates & Tracking

Estimated delivery dates are displayed on individual product pages. Orders are generally processed within 2 business days, although preparing merchandise for shipment and arranging carrier pickup may take additional time.

Unless otherwise specified, delivery dates are estimates rather than guarantees and may vary due to carrier schedules, weather, and other circumstances. Once shipping is arranged, we'll send a shipping confirmation email with tracking information when available. Some freight shipments may not provide an online tracking link.

Shipping & Delivery Methods

Smaller items generally ship through parcel carriers such as FedEx or UPS Ground. Heavy or oversized items typically ship by freight, which requires a scheduled delivery appointment. Large orders with multiple pieces may also be consolidated into freight shipments for safer handling and coordinated delivery, even when individual items normally ship by parcel. We may notify you if your delivery method changes.

Freight carriers typically contact customers by phone to schedule delivery once the shipment reaches the local delivery terminal. Please monitor incoming calls, voicemail, and email, and respond promptly to appointment requests. Unsuccessful contact attempts or missed appointments may delay delivery and result in additional carrier charges.

Standard freight delivery is curbside only. We may request delivery closer to your building's entrance when possible, but this is at the carrier's discretion and cannot be guaranteed. Customers should arrange any assistance needed to move merchandise indoors. Unpacking, assembly, and packaging removal are not included unless otherwise specified.

Select products may offer white-glove or in-home delivery. Available services will be indicated in the product's delivery information.

Multiple Shipments & Missing Packages

Orders may arrive in multiple packages with separate tracking numbers, sometimes on different days. Before reporting a missing package, please check all tracking links in your shipping confirmation emails.

If all packages are marked delivered but something is missing, or if a shipment appears lost or unusually delayed, please contact us with your order number and tracking details.

Receiving Your Order

Please inspect your delivery for visible damage, especially before signing a freight delivery receipt. Note any damage on the receipt when possible, take photographs, and retain the merchandise and packaging. Report damage or defects within 14 days of delivery.

For replacement requests or missing components, visit our Returns & Replacements page.

Order Changes & Cancellations

To change or cancel an order, please contact us within 24 hours of purchase. We'll make reasonable efforts to accommodate requests, but changes and cancellations cannot be guaranteed once shipment preparation has begun, even if tracking information is not yet available.

Missed or Refused Deliveries

Customers are responsible for providing accurate delivery information and being available for scheduled appointments. Refused shipments, missed appointments, or failed deliveries for reasons within the customer's control may result in actual shipping, redelivery, storage, and return transportation charges. Applicable costs may be deducted from a refund, including for orders that originally qualified for free shipping.

If your shipment arrives damaged or you experience another delivery issue, please contact our support team for assistance.

For additional terms, please review our Shipping Policy.