FREE SHIPPING ON ORDERS OVER $75

Frequently Asked Questions

Shopping

How do I contact FROY if I have questions?

For all questions before or after purchase, please email our Customer Support team at support@froy.com. We usually answer all inquiries within the same business day.

How can I change or cancel an order?

Please contact our Customer Support team at support@froy.com right away.

Can I visit your showroom or physical retail store?

FROY is an online retailer of modern furniture and home decor. Our products are offered exclusively online and delivered through our network of warehouses, which allows us to showcase the widest range of products at the best prices. With free shipping, you can shop from the comfort of your home.

Does FROY offer coupons or discounts?

Our philosophy is to provide the best prices possible at all times of the year. We want customers to be confident that their purchases were of utmost value. Thus, we do not distribute time-sensitive coupons/discounts. With free shipping on order over $75, you will find some of the best prices on FROY.

An exception is for our trade program available to design professionals. If you work in interior design, architecture, home development, or hospitality furnishing, please register your firm with our trade program for exclusive pricing and dedicated support.


Shipping

Do you offer international shipping? Do you ship to Canada?

As of present, we only ship within the 48 contiguous US states.

How can I track or check the status of an order?

If you created an account during checkout, you can go to your account page and check your order history and current order status. Whether you have an account or not, you will always receive a shipping confirmation email once a tracking number is available. This email will contain a link where you can track the delivery.

Shipping confirmation emails are sent 2-3 business days after you place your order. If you do not receive an email after 4 business days, please contact us at support@froy.com. The only exception are for white-glove deliveries - these orders take longer to organize shipping and you should expect a shipping confirmation email in 5-7 business days.


Returns & Replacements

What is FROY's return policy?

We take great pride in the craftsmanship of our merchandise. All packages are inspected prior to outbound delivery to ensure your order arrives in perfect condition. If for any reason you are unhappy with your purchase, you are welcome to return it within 14 days of receiving the order for a full refund of the merchandise cost.

All return items should be in new, unused condition, with all original packaging (or equivalent). Upon receipt of your return, our warehouse will review the package to ensure that it is in proper condition. The refund will be processed back to your original method of payment approximately 3-5 business days following receipt.

How do I request a replacement part?

If you receive your merchandise and need a replacement part, please contact our Customer Support team at support@froy.com immediately with a photo and description related to the issue. We will work to resolve the situation as smoothly as possible.

How can I return an order?

For instructions on returning merchandise, please visit our Returns page.