Frequently Asked Questions

For all questions before or after purchase, please email our Customer Support team at support@froy.com. We usually answer all inquiries within the same business day.

Please contact our Customer Support team at support@froy.com right away. Items that already have a shipment scheduled or have been picked up by the carrier cannot be cancelled.

FROY is an online retailer of modern furniture and home decor. Our products are offered exclusively online and delivered through our network of warehouses and distribution facilities, which allows us to showcase the widest range of products at the best prices. With free shipping, you can shop from the comfort of your home.

We offer, on occasion, free shipping over $75 orders - no coupons necessary when we do. Besides that, any holiday/time-sensitive coupons will be offered on our homepage or across our website on the header. Our website is the only official source of promo codes.

An exception is for our trade program available to design professionals. If you work in interior design, architecture, home development, or hospitality furnishing, please register your firm with our trade program for exclusive pricing and dedicated support.

As of present, we only ship within the 48 contiguous US states.

If you created an account during checkout, you can go to your account page and check your order history and current order status. Whether you have an account or not, you will always receive a shipping confirmation email once a tracking number is available. This email will contain a link where you can track the delivery.

Shipping confirmation emails are sent 2-3 business days after you place your order for most items. If you do not receive an email after 4 business days, please contact us at support@froy.com. The only exception are for deliveries of oversized items such as furniture and large rug sizes. These orders take longer to organize shipping and you should expect a shipping confirmation email within 5-7 business days.

If for any reason you are unhappy with your purchase, you are welcome to return it within 14 days of receiving the order for a full refund of the merchandise cost.

All return items should be in new, unused condition, with all original packaging (or equivalent). Upon receipt of your return, our warehouse will review the package to ensure that it is in proper condition. The refund will be processed back to your original method of payment approximately 3-5 business days following receipt.

For instructions on returning merchandise, please visit our Returns page.

If you receive your merchandise and need a replacement part, please contact our Customer Support team at support@froy.com immediately with a photo and description related to the issue. We will work to resolve the situation as smoothly as possible.