Froy has always committed to being a people-first company and we're responding to COVID-19 in the same way. All of our decisions are made to protect the safety of our customers and everyone involved in fulfilling your order - we're all in it together to slow the spread of the virus.
Below are some frequently asked questions about our store and delivery operations during this time. The information provided below overrides any of our standard policies. We thank you greatly for your loyalty and patience as we push through these challenges.
How are you making deliveries safer?
For items delivered parcel, we use FedEx and UPS to ensure the most updated measures for COVID-19 response is in place. For deliveries of oversized items requiring LTL carriers, we ensure that our partner delivery services abide by current COVID-19 prevention standards. That means thorough sanitation of hands, gloves, truck interiors and door handles, and tools before each delivery. They also wear a mask, gloves, and maintain proper distance.
Are delays to be expected for deliveries?
Update 08/03/2020: Due to limitations by FedEx near our California warehouses, all orders originating from these facilities are experiencing significant delays. Please expect approximately 2-3 weeks for pickup after placing an order. Though we will create a shipping label and send out tracking as soon as possible, FedEx is allocating very few trucks for daily pickups in CA. We apologize for the inconvenience. If your ordered item(s) is in stock in our non-CA warehouses, we will route your order to ship from east coast or central US warehouses, even if your shipping address is in CA. For deliveries originating from our east coast or central US warehouses, the below comments are in effect.
Parcel orders are currently expected to arrive in 7–9 business days. We're following CDC-recommended safety precautions like social distancing and careful sanitization to protect associates at our warehouse and distribution facilities. Furthermore, the staff capacity at our warehouse and distribution facilities have been reduced. These measures are resulting in slightly delayed processing and shipping times for some orders, and we sincerely thank you for your patience.
Our current wait for in-home delivery of oversized items (many of the sofas, beds, etc.) is 2-4 weeks depending on your location. We hope that our free shipping offer throughout this pandemic will help remedy the delays.
How likely will my order be contaminated with the virus?
According to the Center for Disease Control and Prevention (CDC), the risk of COVID-19 surviving long on objects, such as letters, packages, or furniture at normal room temperatures is very low.
Will my furniture be delivered in-home?
It depends on where you live. In parts of the country where we are able to do in-home furniture deliveries, the items will be delivered into your home with the delivery associates following safety protocols. In other regions, delivery is limited to over-the-threshold and to-the-threshold delivery. This means that our delivery driver can take your item either to the door or right outside your property.
Are you offering free shipping?
In addition to ensuring our prices remain unchanged during this pandemic, we are also offering a blanket free shipping policy across our entire store for all orders over $75. That includes regular parcel deliveries, as well as oversized furniture delivered by specialized carriers.
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