Return Policy

We take great pride in the craftsmanship of our merchandise. All packages are inspected prior to outbound delivery to ensure your order arrives in perfect condition. If for any reason you are unhappy with your purchase, you are welcome to return it within 14 days of receiving the order for a full refund of the merchandise cost.

All return items should be in new, unused condition, with all original packaging (or equivalent). Upon receipt of your return, our warehouse will review the package to ensure that it is in proper condition. The refund will be processed back to your original method of payment approximately 3-5 business days following receipt.

Replacements

We stand behind each product you receive. If you believe you have received a product that was damaged during shipment, incorrect merchandise, or defective item, please contact our Customer Support team (support@froy.com) within 14 days to receive a replacement piece. Please include images of the damage when contacting Customer Support.

Return Instructions

If you plan to return a purchased item, please email us at support@froy.com. Our Customer Support team will respond to your request with (1) a return merchandise authorization number (RMA number) and (2) the warehouse address where you should ship the return package.

We must issue you an RMA number before accepting returns. Please write the RMA number clearly on the outer packaging of the product. You may use any shipping company of your choice to return the product. We recommend FedEx, UPS, or USPS.

To ensure you receive a timely refund, please reply to our email with the tracking number of your return package so that we can actively track its expected time of arrival.

Return Shipping Cost

Please kindly note that our shipping policy offers free shipping to the customer (on orders over $75). It does not cover the cost of return shipping.

Most furniture/decor retailers charge shipping for delivering orders to their customers. For returns, these retailers will prepay for return shipping, but will not refund the original shipping charge. Because returns comprise a small portion of overall orders, these retailers benefit from deferring all of the delivery shipping costs to their customers.

We have elected to offer free shipping for the original delivery and defer only the return shipping cost. Because returns comprise a small portion of overall orders, the majority of customers will benefit more from our shipping/return policy when compared to the policies of other retailers.

For very large returns exceeding $1500 in value, we may charge a 20% restocking fee.

Processing Your Claim

If your package returns to our warehouse in original condition, you will receive your refund back to your original method of payment within 3-5 business days.

If the package arrives damaged, you may not receive a proper refund. To prevent this, please ensure that you return the merchandise in original (or equivalently secure) packaging.

If you request a replacement piece and our warehouse runs out of stock, we will provide an ETA for when your item will restock or we will issue you a partial refund.

Refused or Failed Deliveries

Per our shipping policy, shipping fees are non-refundable. If customer refuses any shipments or is unavailable to pickup the order for any reason other than damages, customer will be held responsible for the delivery shipping costs that we incurred, plus the cost of returning the package to us and a 20% restocking fee.