Returns & Replacements

For returns, replacement requests, or issues with your order, follow the instructions below. For eligibility requirements, exclusions, shipping costs, and refund details, please review our Refund Policy.

How to Request a Return

Return requests must be submitted within 14 days of delivery. Eligible merchandise must be in new, unused condition, with all original parts and accessories, and returned in its original packaging.

Customers are responsible for arranging and paying return shipping on standard returns. All returns are subject to inspection upon arrival. Refunds may be reduced or denied if merchandise is returned used, damaged, incomplete, or improperly packaged.

1. Submit your request. Visit our Contact Us page, select "Request to return products," and provide your order number and reason for returning.
2. Receive return authorization. Our support team will review your request. If approved, we'll provide a Return Merchandise Authorization (RMA) number and the designated return warehouse address. Please do not ship merchandise back without authorization.
3. Pack your return securely. Include all original parts and accessories, and use the original packaging or equally protective materials. Follow any additional packing instructions provided by our team, and clearly mark the RMA number on the outside of the package.
4. Ship your return. Send the merchandise to the designated warehouse according to your return instructions. We recommend using a trackable shipping service and replying to your authorization email with the tracking number.

We make every effort to display product colors and finishes accurately, but they may appear different in person due to lighting, screen settings, and natural variations in materials. Normal color and finish variations are not considered defects, and returns for these reasons are subject to our standard return terms, including customer-paid return shipping.

How to Request a Replacement Part or Unit

If your order arrives damaged or defective, please submit your request within 14 days of delivery.

1. Document the issue. Take clear photos of the damage or defect. If multiple pieces are affected, include at least one photo showing the issue with each affected piece.
2. Submit your request. Visit our Contact Us page, select "Request replacement parts for damaged items," and provide your order number, a description of the issue, and your photos. Identify the specific parts or pieces requiring replacement whenever possible.
3. Retain the merchandise and packaging. Keep all affected items, parts, and original packaging until our support team provides further instructions. Do not discard or return merchandise without authorization.

Our team will review your request and may ask for additional photos or information to verify the issue. Depending on the circumstances and product availability, we may arrange replacement parts, a replacement unit, or another appropriate resolution.

Missing Parts or Incorrect Items

If your order arrives with missing components or incorrect merchandise, please report the issue within 14 days of delivery.

Visit our Contact Us page and select "Questions about your order." Include your order number and identify the missing or incorrect items, including quantities where applicable. Photos of the merchandise, shipping labels, or packing slips may help us investigate the issue. Please retain any incorrectly delivered merchandise until our team provides further instructions.

If an entire package has not arrived, please check all shipment tracking information first. See our Shipping & Delivery page for more information about multiple shipments and missing packages.